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IMPROVED CUSTOMER SATISFACTION
Does your current web site fully satisfy your customer's needs? Is
the site easy to navigate? Are there opportunites to provide information
online rather than having your customers call you? Can each customer
log onto your web site to see the status of his or her orders or accounts?
Does your site automatically generate an email confirming order receipt
and order shipment? A redesign can add functions to increase customer
satisfaction in areas identified by answering these questions.
INCREASED SALES
Does your site support on-line ordering? If so, does it make identifying
accessories and complementary products or services easy? A redesign
can facilitate increasing your sales.
PERSONALIZATION
When a customer returns to your site, does it recognize who he is,
and does it customize it's presentation to meet his needs? Does
your site provide navigation and search facilities that are selectable
to support customers, prospects, vendors, and employees differently?
A redesign can personalize the user experience for each class of
user to improve service.
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